Refund Policy

This policy explains how returns, refunds, and order cancellations work for purchases made from High Focus Professional LLC ("HighFocus," "we," "us," or "our").

1. Physical Products (Fragrance Oils)

Because our fragrance oils (including RED FLAME and DARK) are personal-care products, we can only accept returns of items that are unopened and in their original packaging, within 14 days of delivery. To start a return, email us at the address below with your order ID and the reason for the return. Once we receive and inspect the returned item, we'll issue a refund to your original payment method (via Stripe or PayPal) within 5–10 business days. Return shipping costs are the customer's responsibility unless the item arrived damaged or defective.

2. Damaged or Defective Items

If an item arrives damaged or defective, contact us within 7 days of delivery with a photo of the issue, and we'll arrange a replacement or a full refund, including any shipping cost you paid.

3. Digital Products (Books)

Digital products are not yet available for purchase on this site. Once they launch: due to the nature of digital goods, purchases are generally non-refundable once the download link has been used. If a digital file is missing, corrupted, or not what was described, contact us and we'll provide a working replacement or a refund at our discretion.

4. Order Cancellations

If you need to cancel an order, email us as soon as possible after purchase. We can only cancel orders that have not yet shipped (for physical goods) or had their digital download link issued and accessed. Once either of those has happened, the return/refund terms above apply instead.

5. How Refunds Are Issued

All refunds are returned to your original payment method through the same processor used at checkout — Stripe or PayPal. We do not issue cash or store-credit refunds. Depending on your bank or card issuer, it may take a few additional business days for a refund to appear on your statement after we process it.

6. Marketplace Sellers

At this time, all products on this site are sold directly by HighFocus, so this policy applies to every order. If we onboard independent sellers to the marketplace in the future, an individual seller's items may carry additional or different return terms, which will be disclosed on that product's listing.

7. Contact Us

To request a return, refund, or cancellation, email info@highfocusofficial.com with your order ID, or write to High Focus Professional LLC, 66 Norton St, New Haven, CT 06511.